Shipping policy

At Treehouse Timber Flooring, we aim to provide convenient and efficient shipping services for our valued customers. Please review the following shipping policy for details on how we handle deliveries:

1. Shipping Fee Calculation:

• The shipping fee is determined based on two factors:
• Floor Weight: The weight of your flooring order directly influences the shipping cost.
• Delivery Distance: The distance between our warehouse and your delivery address also impacts the shipping fee.

1. Shipping Rates:
• We provide competitive shipping rates to ensure affordability and transparency for our customers.
• Our shipping rates are calculated based on industry standards and current market conditions.

1. Delivery Coverage:
• We currently offer shipping services within Queensland.
• For deliveries outside our coverage area, please contact our customer service team to discuss possible arrangements.

1. Delivery Times:
• Estimated delivery times vary depending on factors such as order volume, distance, and courier availability.
• We strive to process and dispatch orders promptly to minimize delivery times.

1. Shipping Methods:
• We utilize reputable courier services to ensure safe and reliable delivery of your flooring products.
• Expedited shipping options may be available upon request, subject to additional fees.

1. Delivery Confirmation:
• Once your order is dispatched, you will receive a confirmation email containing tracking information.
• Please ensure someone is available to receive the delivery at the specified address during the scheduled delivery window.

1. Shipping Restrictions:
• Certain restrictions may apply to shipping hazardous materials or oversized items. Please contact us for further information.

1. Shipping Updates:
• For any inquiries or updates regarding your shipment, please contact our customer service team. We are here to assist you throughout the shipping process.

1. Returns and Exchanges:
• Please refer to our Returns Policy for information on returning or exchanging shipped flooring products.

1. Contact Information:
• If you have any questions or concerns regarding shipping, please don't hesitate to reach out to us at treehousetimberflooring@outlook.com.

Treehouse Timber Flooring is committed to providing exceptional service and ensuring your flooring products reach you in a timely and satisfactory manner. Thank you for choosing us for your flooring needs!